Using the STAR Interviewing Technique

interview-response-techniques

The next time you’re in an interview consider using the S.T.A.R. interview technique when responding to the questions.

 

 

 

This stands for:

S – Situation

T – Task

A – Action

R – Response

This technique helps you to frame your responses in a way that will make it easy for the interviewing team to understand exactly what you did to improve the situation. Here’s an example of how it works.

Interview question: Give me an example of a team you’ve participated on.

Response:

Situation: I participated on a team with accounting.

Task:  Improve the billing cycle.

Action: I flowcharted the existing billing processes and then together as a team we identified numerous process flow improvement opportunities. Our team worked to improve the processes.

Result: In the end, we reduced the billing cycle from 30 to 7 days.

For other examples of S.T.A.R. questions and responses CLICK HERE

Another technique that is equally useful is the S.H.A.R.E. model. This stands for:

S – Situation

H – Hindrance (challenges you had to overcome)

A – Action

R – Result

E – Evaluation (what did you learn)

Using the same example as above the response might be:

Situation: I participated on a team with accounting to improve the billing cycle that currently was at 30 days.

Hindrance: I had one week to come up with a plan and brief my manager on what we were going to do.

Action: I flowcharted the existing processes and pulled together a team to analyze them. As a team we identified numerous processes that weren’t working and established new processes.

Result: I was able to make the deadline to brief my manager and in the end working as a team we reduced the billing cycle from 30 to 7 days.

Evaluate: Flowcharting the process really helped us see where we had issues. Working as a team we came up with some great ideas to improve the processes that were out-of-the box thinking. It was a great experience.

Finally, whatever you do, if the interview team asks you a question where you have the ability to say ‘yes’ or ‘no’, be sure to elaborate on your response.  Don’t just say yes/no.

Using any one of these 3 Interview Question Response Techniques will aid you in relaying that you are the best qualified for the job.

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